Overview
At Lumine Skin, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes things don’t work out as expected, so we offer a hassle-free refund policy to give you peace of mind.
Eligibility for Refunds
You may request a refund within +923392586463 days of your purchase date if you are unhappy with your Lumine Skin product. To be eligible, the product must be unused, unopened, and in its original packaging. Please note that due to hygiene reasons, we cannot accept returns on opened or used products unless they arrived damaged or defective.
Refund Process
To initiate a refund, please contact our customer support team at [Email Address] with your order number and reason for the return. Our team will guide you through the return process and provide you with a return shipping label, if applicable. Once the returned item is received and inspected, we will process your refund to the original payment method. Please allow [Number] business days for the refund to reflect in your account.
Exclusions
While we strive to accommodate all refund requests, certain situations may not be eligible for a refund. These include products damaged due to misuse, products purchased from unauthorized retailers, and promotional or discounted items. If you have any questions about our refund policy or the eligibility of your return, please don’t hesitate to contact our customer support team.